Shipping & Returns
Delivered with care.
Returned with clarity.
Every piece that leaves our hands is insured, tracked, and packaged to arrive exactly as it left — beautiful and secure.
How we ship
We ship from Toronto, Canada. All orders are dispatched using fully insured, signature-required courier services — we do not ship jewelry uninsured under any circumstances. Packages are discreet, with no external indication of contents or value.
Tracking information is sent to you by email as soon as your order is dispatched. Someone must be available to sign for delivery; if a first attempt is missed, the courier will leave instructions for collection or redelivery.
| Service | Destination | Estimated time | Cost |
|---|---|---|---|
| Standard | Canada | 4–7 business days | Free |
| Standard | United States | 5–10 business days | $25 CAD flat rate |
Free shipping on all orders within Canada. A flat rate of $25 CAD applies to orders shipping to the United States.
Shipping costs are applied automatically at checkout. No code required.Delivery times are estimates and may be affected by carrier delays or remote locations.
Our return policy
We want you to be completely confident in your purchase. If something isn't right, we accept returns within 14 days of confirmed delivery.
Approved returns are refunded in full to the original payment method at the original purchase amount.
Refunds are issued within 3–5 business days of us receiving and inspecting the returned item.To be eligible for a return, the item must be unworn and in the same condition as delivered, with all original packaging and documentation included. Items that show signs of wear, alteration, or damage incurred after delivery cannot be accepted.
Items marked as Final Sale are not eligible for return or refund under any circumstances.
Final Sale status is clearly indicated on the product listing before purchase. We encourage you to reach out with any questions prior to ordering a Final Sale piece.How to start a return
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1
Contact us within 14 days Email us at [email protected] within 14 days of receiving your order. Include your order number and a brief note on the reason for return.
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2
Receive your return instructions We will reply within 1–2 business days with a prepaid return shipping label and packaging instructions. Do not ship the item before receiving this confirmation.
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3
Ship it back securely Use the label and packaging provided. The item travels back to us fully insured. Please retain your proof of postage until the return is confirmed received.
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4
Receive your refund Once received and inspected, your refund will be issued within 3–5 business days to your original payment method for the full original purchase amount.
Still unsure?
We would rather answer your questions before you buy than process a return after. If you have any doubts about a piece — its condition, its dimensions, its stone, or how it will look — reach out to us before placing your order. We are happy to share additional photographs, measurements, or context on any listing.
Contact us at info@gold.to
