These Terms of Service govern your use of gold.to and any purchase you make through our store. By browsing our site or placing an order, you agree to these terms. Please read them — they are written to be clear and fair to both parties.

gold.to is operated from Toronto, Ontario, Canada. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Purchases & payment

When you place an order on gold.to, you are making an offer to purchase the item at the listed price. Your order is confirmed once you receive a written confirmation from us. We reserve the right to cancel any order prior to dispatch — for example, if an item is found to be damaged upon final inspection, or if a pricing error has occurred. In such cases, you will be notified promptly and refunded in full.

All prices are displayed in Canadian dollars (CAD) unless otherwise stated. Payment is processed securely at checkout. We accept major credit and debit cards and any additional payment methods shown at checkout. Full payment is required before an order is dispatched.

You must be at least 18 years of age to make a purchase. By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the payment method.

Pricing & market rates

Our prices are informed by live precious metals spot rates and are updated regularly to reflect changes in the gold market. The price displayed at the time you complete your purchase is the price you pay — we do not adjust prices after an order is confirmed.

We make every effort to ensure that listed prices are accurate at the time of display. In the rare event that a pricing error occurs — for example, due to a data feed issue or administrative mistake — we will contact you before processing your order and give you the option to proceed at the correct price or cancel for a full refund.

We do not guarantee that our prices will be lower than those of any other retailer, nor do we offer price matching.

Intellectual property

All content on gold.to — including text, photography, design, logos, and the gold.to name and brand — is owned by or licensed to us and is protected by applicable copyright and intellectual property laws.

You may browse and share links to our site for personal, non-commercial purposes. You may not reproduce, copy, republish, scrape, or otherwise use our content — including product images and descriptions — without our prior written permission.

If you believe that any content on gold.to infringes upon your intellectual property rights, please contact us at info@gold.to and we will address your concern promptly.

Limitation of liability

gold.to provides all products and services in good faith. To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, or consequential loss arising from your use of our site or any product purchased through it.

Our total liability to you in connection with any order shall not exceed the amount you paid for that order. Nothing in these terms limits our liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded under Canadian law.

We make reasonable efforts to ensure that product descriptions, photographs, and metal and stone details are accurate. However, minor variations in colour, finish, or appearance may occur between photography and the physical item. These do not constitute a defect or grounds for return beyond our standard return policy.

gold.to is not responsible for delays or failures caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, or extreme weather events.

Changes to these terms

We may update these Terms of Service from time to time. When we do, the revised version will be posted on this page with an updated effective date. Continued use of gold.to after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

Contact

If you have any questions about these terms, please reach out to us at info@gold.to. We will respond within 2 business days.